Frequently asked questions
Where do you ship from?
All orders ship from our atelier in San Gimignano, Tuscany, Italy.
Do you ship internationally? What are delivery times?
Yes. Standard delivery estimates are 3–5 business days within Italy & EU and 7–9 business days outside the EU (estimates only; carriers/customs may vary). You can select Express Shipping at checkout if you need your order sooner.
Will I receive tracking?
You’ll get a shipping confirmation email with tracking details (when available) as soon as your order is dispatched.
What are my product finish options?
Print Only — Rolled in archival tissue and shipped in a rigid protective tube.
Print + White Passepartout (mat) — Mounted for a classic gallery look.
Framed Print — Professionally framed and delivered ready to hang.
Do you accept returns or exchanges?
Please refer to the store’s Terms/Refund policy linked in the footer for the most current return/exchange rules. (If you don’t see a dedicated Refund Policy page yet, email us and we’ll assist case-by-case.)