Shipping Policy

Last updated: August 18, 2025

Thank you for shopping with Duccio Nacci. This Shipping Policy outlines the terms and conditions for the shipment and delivery of your purchases. By placing an order with us, you agree to the terms described below.

Processing Time

  • 2–4 business days after payment confirmation.
  • Orders are not processed or shipped on weekends or public holidays.
  • If we experience a high volume of orders, processing times may be delayed slightly.

Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Delivery estimates depend on your location and chosen shipping method. Standard delivery times are usually:
  • Italy & EU: 5–10 business days
  • International (outside EU): 10–20 business days

Please note that these are estimates only and actual delivery times may vary.

Customs, Duties, and Taxes

  • Orders shipped outside of Italy may be subject to import duties, customs fees, and taxes levied by your country.
  • These charges are not included in our prices and are the responsibility of the customer.

Shipment Confirmation & Tracking

  • You will receive a shipping confirmation email once your order has been shipped, which will include tracking information (if available).

Delays & Liability

  • We are not liable for delays caused by the carrier, customs, or events outside our control (such as weather or strikes).
  • Once we hand your order over to the carrier, the title and risk of loss pass to you.

Damaged or Lost Packages

  • If your order arrives damaged, please contact us immediately so we can assist you in filing a claim with the carrier.
  • We are not responsible for lost or stolen packages once they have been marked as “delivered” by the carrier.

Contact Us

If you have any questions about shipping or your order, please contact us:

Trading Name: Duccio Nacci

Email: info@duccionacci.it

Address: Piazza Duomo 13, San Gimignano (SI), Tuscany, Italy

Phone: +39 0577 940306

Mobile: +39 347 485 66 57

Business Registration (P.IVA): 00943570523